Arctic Cold Tubs extends the following 12-Month Limited Warranty, which applies to Residential use of the Arctic Cold Tub (Commercial 12-Month Limited Warranty applies if Commercial option was purchased). The warranty includes replacing parts shown to have defects in materials or workmanship of any parts manufactured or supplied by Arctic Cold Tub. This warranty covers defects or malfunctions that arise during normal use conditions. The warranty does not cover damage due to poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse, or abuse. Specific other exclusions apply, as further described in this Limited Warranty. All components covered under this warranty are warrantied for a period of 12 Months from the original date of purchase.
The Limited Warranty applies only to the original purchaser (or original owner for a product presented as a gift).
1 Year Shell Structure - Your Arctic Tub is warranted against water loss due to defects in the spa shell, blisters, cracks, or delamination of the interior surface of the spa shell due to defects in workmanship or materials for one year from the original date of purchase.
1 Year Equipment and Controls – Specifically the pumps, heater, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
1 Year Plumbing Components - Arctic Tub plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of purchase.
The factory installed Arctic Tub Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase, except the UV-C bulb and quartz tube. All other factory installed components not mentioned specifically, including, but not limited to the frame, jets, diverter valves, Lighting systems, filter shield, filter lid, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase.
This Limited Warranty is void if Arctic Tub or its designated representative determines that the spa has been subjected to damage or failure due to installation of aftermarket parts that are not Genuine Arctic Tub branded Parts & Accessories. This disclaimer includes, but is not limited to filters, UV-C bulbs, ozone systems, repair parts and other accessories. Genuine Arctic Tub brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your Arctic Tub to ensure optimal performance and function.
How to Obtain Warranty Service
For service under this Limited Warranty, please contact us at support@arctictubs.com. Please provide us with the following information: name of the purchaser, proof of purchase, dated receipt, item purchased, photos of tub from original delivery (packaged and unpackaged), and details of failure. Submit Claims within the specified warranty period.
Arctic Cold Tub Technicians handle Most warranty issues via email or phone with one of our Arctic Cold Tub technicians. Arctic Cold Tub will cover the part(s) if a repair covered under this warranty is necessary, but the customer is responsible for any shipping-related costs. The customers perform most repairs/component replacements. In cases where the customer cannot complete the necessary repairs, Arctic Cold Tub, at their discretion, will pay up to $100 per hour, for a maximum of 3 hours, for an approved general service provider to perform the necessary repairs.
Arctic Cold Tub will continue to offer reasonable phone support for issues occurring after the expiration of the warranty period as it sees fit. However, the customer will be 100% responsible for any associated costs, such as parts, labor, shipping, etc., after the expiration of the applicable warranty period.
Warranty Service Performance:
Arctic Cold Tub reserves the right to determine whether replacement or repair of a covered part or item is necessary. The remainder of the original Limited Warranty period covers any component(s) repaired or replaced under this warranty. Additional travel fees, in rural areas, for service by an approved general service provider are not covered and are the customer's responsibility.
Arctic Cold Tub may, at its discretion, either provide a replacement tub (of equal value) or have the tub shipped to the factory facility for repairs if unable to complete covered warranty repairs on-site. The customer will be responsible for any tub removal costs associated with repairing or installing a replacement tub. The remainder of the original Limited Warranty period covers any repaired or replaced tub under this warranty.
Warranty Limitations & Exclusions:
This warranty does not cover the water filter or the loss of the water filter housing O-ring during the filter replacement process. Replacement filters and Filter Housing O-rings are available for purchase, but replacement is entirely the customer’s responsibility. This Limited Warranty does not provide coverage for ancillary products that may have been included in the tub’s shipment, including lights.
This Limited Warranty is void if: The Manufacturer or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, damaged cause by sun, rain, wind or any other weather related incident, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the Arctic Tub other than in accordance with the instructions contained in the owner’s manual provided with the Arctic Tub, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories. This Limited Warranty does not provide coverage for the insulating cover, any item attached to or installed on the Arctic Tub after the date of manufacture, or for gaining access to any component for repair or replacement. Arctic Tub Residential models used in commercial applications are excluded from any coverage whatsoever. The Arctic Tub owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated Arctic Tub representative. Arctic Tub is not responsible for any repair work done outside of the contiguous United States.
This warranty is valid for in-home & residential use only (or Commercial use if Commercial option was originally purchased) and only applies to units sold and operated in the United States of America (this does include all 50 US States, but not any US Territories outside of the 50 US States). This warranty does not cover repairs performed by someone who Arctic Cold Tub has not approved to perform such repairs. The tub owner accepts full liability for any repairs provided by someone not approved by Arctic Cold Tub.
The liability, if any, of the manufacturer, Arctic Cold Tub, shall not exceed the original purchase value of the product covered under this warranty. Arctic Cold Tub is not responsible for any incidental damages, such as freight damage or any other consequential damage. Arctic Cold Tub is not liable for any injury or loss that arises from any defect covered under this limited warranty, either incidental or consequential, including but not limited to loss of use of the tub, even if Arctic Cold Tub was made aware of potential damage before the occurrence of said damage.
This limited warranty is the exclusive warranty given by Arctic Cold Tub and supersedes any prior, contrary, or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such an event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. In no event is Arctic Cold Tub, LLC liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive, exemplary, or special damages, including but not limited to loss of profit, loss of anticipated savings, or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.