I recently purchased a cold plunge and I had nothing but a great experience from the initial contact regarding purchasing one to delivery!
The staff was attentive, informative, patient and kind.
After the tub was delivered, I over tightened the filter housing and damaged the o-ring (they explicitly tell you NOT to do this on the setup video). Even though I messed up, Arctic Cold Tubs overnighted me three new o-rings so I could get the tub up and running!
That speaks volumes.
Also, I received a handwritten thank you card from the founder. It’s small things like that, that make a big difference.
If you’re considering buying a cold plunge, just order from here already.